Why does Valve rarely enter into dialogue with the CS: GO community? There is an answer!

Gautam Babbar, who is involved in the design component in CS: GO, appeared in a video published by Valve on the YouTube channel, in which he said what the game is waiting for next and why the developers of the discipline often do not contact the community representatives.

According to Babbar, Valve does not want to interfere with dialogs so as not to distract users from the discussion. Thus, they manage to collect the most honest feedback:

“We believe CS: GO gets better when we get honest feedback from users. We analyze what they post in different communities, but as everyone knows, we rarely participate in discussions. When we interfere, players stop communicating with each other and start talking to us, which negatively affects reviews. We can intervene if we see people wrong, or if we need more information, but most of the time we stay on the sidelines. "

Babbar explained that promises of innovation get in the way of the game.

Gautam said that the company is not just refraining from making specific promises, so as not to put itself in a certain framework. The company's plans can always change:

“We avoid talking about future updates or even how we're going to fix a specific bug because plans may change. Fixing a bug may take longer than anticipated, and a decision may have unexpected consequences. time also change. If we promised to add a feature or solution to an existing problem, we would limit ourselves in what we can do and slow down our reaction to changing priorities in the studio or in the community. "