Lenovo Cancels Legion Go 2 Preorders as Demand Surges Past Supply

The preorder situation surrounding the Lenovo Legion Go 2 has taken a turn for the worse, with the company confirming that a wave of customer orders placed directly through Lenovo.com will not be fulfilled. Following earlier shipping delays that pushed back expected delivery dates by weeks without clear communication, the manufacturer has now admitted that it oversold its available stock.Reddit

Lenovo’s Legion Go 2, the successor to its first-generation gaming handheld, has been one of the most anticipated devices in the PC gaming hardware market. Built on AMD’s Z2 platform and priced at a high-end $1350 in the United States and £1500 in the UK, the handheld enters direct competition with devices such as the upcoming Xbox Ally X. Despite not carrying the same neural processing unit found in Microsoft’s rival, Lenovo’s hardware aims to set itself apart with premium design choices: a larger OLED display, detachable joysticks, a built-in trackpad, a fingerprint sensor, and an adjustable kickstand.

For many buyers, the most pressing issue has been securing a unit at all. Initial preorder confirmations led customers to expect deliveries beginning mid-September. Instead, reports quickly surfaced of unannounced changes to shipping timelines, with some buyers seeing new estimated delivery dates stretching into late October. The absence of clear updates from Lenovo further fueled frustration.

(Image: Rebecca Spear/ Windows Central)

Now, in a statement shared through Reddit, Lenovo has acknowledged the scale of the problem.

“As many of you have noticed, we’ve been missing in action,” the company wrote. “We know that many of you have been asking about product delays so we owe you an explanation. The truth is, pre-orders for the Lenovo Legion Gen 2 has substantially exceeded our projections, leading to unforeseen delivery range extensions. We are working diligently with our teams worldwide to fill these orders as quickly as possible. We truly appreciate the overwhelming support of Legion fans, and ask you for your patience while we work to get the Legion Go Gen 2 into your waiting hands.”

The company also tried to balance the news with a mix of reassurance and bad news. According to its statement, additional shipments of the Legion Go 2 are already en route to major retailers worldwide, and store availability should improve in the coming weeks. However, Lenovo admitted that it would need to cancel some direct preorders entirely.

“That said, we will need to cancel some pre-orders placed directly on Lenovo.com,” the company continued. “We don’t believe in holding onto customer payments for products we can’t ship in a timely manner. As soon as our online inventory is replenished, Lenovo.com will show updated availability and ordering will reopen.”

Lenovo concluded its update with an apology:

“We know this is frustrating, and we’re truly sorry for the inconvenience it caused, especially for our most passionate fans. The Legion Go Gen 2 was built with you in mind, and this experience has been an important lesson for us. We’ll use this to improve and ensure a better process moving forward.”

Despite Lenovo’s lengthy history in hardware, the cancellation of preorders at this scale is unusual. The fumbled rollout risks overshadowing what should have been a high-profile launch, with analysts suggesting that Lenovo may have rushed production and distribution in order to compete more aggressively with Microsoft’s upcoming hardware. The Xbox Ally is set to launch on October 16, and its more powerful sibling, the Xbox Ally X, will integrate AMD’s AI Z2E architecture. This NPU will offload rendering and upscaling tasks from the CPU and GPU, potentially offering performance gains that Lenovo’s handheld cannot match.

(Image: Rebecca Spear/ Windows Central)

Pricing pressure is also part of the equation. Lenovo’s decision to push the Legion Go 2 into the $1300+ bracket makes it one of the most expensive handheld PCs on the market. While the feature set justifies a portion of that cost, Microsoft is expected to undercut Lenovo with the Ally and Ally X. With tariffs and product classification still being debated, however, Microsoft has yet to reveal final U.S. pricing.

The timing of Lenovo’s supply issues also comes after months of steady hype around the Legion Go 2. Lenovo Legion Go 2 Promo Video reveals main features ahead of launch, with insider Evan Blass sharing promotional footage earlier this year that highlighted the handheld’s design and performance upgrades. That early momentum now risks stalling as frustrated buyers are left waiting for restocks.

The Legion ecosystem itself continues to grow despite setbacks. Bazzite adds support for Lenovo Legion Go S, ensuring Linux users will have an option outside Windows for Lenovo’s more affordable handheld. This support now extends across both the existing Ryzen Z2 Go models and the upcoming SteamOS-powered units.

Lenovo’s official communication may soften the disappointment for some, but many early adopters remain without a confirmed delivery date or device. With Microsoft’s competing handhelds set to arrive within weeks, the landscape for portable PC gaming hardware is shifting quickly. The Legion Go 2 still offers one of the most versatile and feature-rich packages in the segment, but its bumpy preorder rollout has become an avoidable distraction for the company.

Whether the Legion Go 2 can recover momentum will depend on how quickly Lenovo can get units into retail channels and rebuild customer trust. For now, the demand is clear, but supply remains the limiting factor.

Source: Windows Central/ Reddit.